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Invoice payment is due at time of ordering. We accept PayPal, Venmo and all major credit cards. Once payment is made, our turnaround time is 7-10 business days. If there happens to be a delay, we will keep you posted. We will send you a mock-up of the design before we make anything to ensure it is correct. There are no returns or refunds on personalized items. Once your order is received, we are no longer responsible for items. We do not offer warranties.